HBL Asset Management offers a positive and dynamic environment for its employees and an opportunity to make a difference. If you are outstanding in your field – or show great potential – we welcome the opportunity to meet you.

Email us your resume at careers@hblasset.com. We are an equal opportunity employer and encourage women to apply.

Location: Karachi

Position Title: Call Center Executive

Department: Retail Support

No. of Vacancies: 01 position

Location: Karachi – Head Office

Key Responsibilities:

  • Handling in-bound calls comprising of balance inquiries, product information and investment procedure information, VAS inquiries, Tax Rebate, Branches Information, Contact Person information, etc.
  • Handling complaints, inquiries and service requests received from different channels (emails, SMS, letter, calls etc.)
  • Coordinating with different stakeholders for resolution of customer queries and concerns like dispatch physical and soft copy (Forms/Account Statement), SMS/Emails subscription, password reset, maintenance of MIS, etc.
  • Making outbound calls as and when required.
  • Preparing and sharing reports of daily activities, transaction forms, missing documents, sales & redemption reports, service checks calls and also back-up support to retail sales.
  • Any other task assigned by immediate supervisor, line manager & HOD.

Required Competencies to successfully perform:

  • Good communication skills (written and verbal both).
  • Good problem solving skills.
  • Strong team player.
  • Timely decision making.
  • Proficiency in MS Office and MS Outlook.
  • Computer skills including an ability to operate standard office equipment.

Required Education & Experience:

  • Minimum Graduate from any reputed/ HEC recognized university.
  • Minimum 1 - 2 years relevant experience is preferred. Fresh candidates are encouraged to apply.

How to Apply:

If you meet the criteria for the advertised position please apply in confidence latest by Thursday i.e. May 31st, 2018 by dropping us an email at careers@hblasset.com and mention the position applied for in your email’s subject line.