HBL Asset Management offers a positive and dynamic environment for its employees and an opportunity to make a difference. If you are outstanding in your field – or show great potential – we welcome the opportunity to meet you.
Email us your resume at email@example.com. We are an equal opportunity employer and encourage women to apply.
Position Title: Call Center Executive
Department: Retail Support
No. of Vacancies: 01 position
Location: Karachi – Head Office
- Handling in-bound calls comprising of balance inquiries, product information and investment procedure information, VAS inquiries, Tax Rebate, Branches Information, Contact Person information, etc.
- Handling complaints, inquiries and service requests received from different channels (emails, SMS, letter, calls etc.)
- Coordinating with different stakeholders for resolution of customer queries and concerns like dispatch physical and soft copy (Forms/Account Statement), SMS/Emails subscription, password reset, maintenance of MIS, etc.
- Making outbound calls as and when required.
- Preparing and sharing reports of daily activities, transaction forms, missing documents, sales & redemption reports, service checks calls and also back-up support to retail sales.
- Any other task assigned by immediate supervisor, line manager & HOD.
Required Competencies to successfully perform:
- Good communication skills (written and verbal both).
- Good problem solving skills.
- Strong team player.
- Timely decision making.
- Proficiency in MS Office and MS Outlook.
- Computer skills including an ability to operate standard office equipment.
Required Education & Experience:
- Minimum Graduate from any reputed/ HEC recognized university.
- Minimum 1 - 2 years relevant experience is preferred. Fresh candidates are encouraged to apply.
How to Apply:
If you meet the criteria for the advertised position please apply in confidence latest by Thursday i.e. May 31st, 2018 by dropping us an email at firstname.lastname@example.org and mention the position applied for in your email’s subject line.