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HBLTTI: 15277.05 (19-12-2024 - 18:30:00)
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Information Technology

Position Description:

The role coordinates end-user client relationships, while responding to both critical and routine application support requests, and interfaces with vendors and consultants for development and support.

Job Responsibilities:

  • Ensuring effective front-end and back-end functionality of applications and suggesting improvements.
  • Support in updating application configuration as needed to meet the business requirements.
  • Support in maintaining application configuration including user security.
  • Interface directly with software vendors and consultants for development and support.
  • Provide assistance to the team end user and technical training to business and inter-department personnel.
  • Assist in knowledge base documentation and training materials for End User Support (EUS).
  • Ensure period backups of the applications.
  • Assist in audit activity.
  • Should be able to develop custom software applications.
  • Should be able to implement and test APIs.
  • Working knowledge on databases such as Oracle Enterprise 19C, MySQL, and MSSQL.
  • Maintaining record of configuration changes and application updates.

Required Competencies to successfully perform:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Knowledge of Dot Net, Rest APIs, PHP and databases such as MSSQL, Oracle and MySQL.
  • Good communication skills
  • Strong problem solving skills
  • Ability to meet deadlines

Required Education & Experience:

  • Minimum Bachelor’s degree in relevant discipline preferable in Computer Science from a reputable / HEC recognized institution.
  • Masters is preferred.
  • 3 – 4 Years of relevant experience

Key Responsibilities:

  • Support the Project Manager in developing project plans, timelines, and budgets
  • Monitor project progress and identify any potential issues or roadblocks
  • Review requirement specifications, functional specs etc. with wire frame diagrams and process charts.
  • Coordinate and communicate with cross-functional teams to ensure tasks are completed in a timely manner
  • Assist in preparing project update reports and presentations for stakeholders
  • Participate in project meetings and provide input on project strategies and decision-making
  • Help to manage project scope, ensuring any changes or deviations are properly assessed and documented
  • Assist in quality assurance and risk management activities to minimize project risks and ensure deliverables meet quality standards
  • Assist in the preparation of training materials and conducting end-user training as and when required.
  • Assist in the management of contracts with external stakeholders by assigning tasks and communicating expected deliverables.
  • Assist in internal approvals for payments and new requisitions.
  • Any other task assigned by the Supervisor

Required Competencies to successfully perform:

  • Sound understanding of software development & project management methodologies
  • Proven experience in a project management role
  • Excellent Communication, analytical, planning & time management skills.
  • Strong interpersonal skills
  • Ability to work collaboratively in a team environment
  • Technical writing skills including the ability to prepare reports, proposals etc.
  • Highly proficient at MS Office including MS Project
  • Knowledge of basic database operations for SQL and Oracle.

Required Education & Experience:

  • Minimum Bachelor’s degree in relevant discipline from a reputable / HEC recognized institution or
  • Master’s degree is preferred
  • Minimum 3-4 years’ relevant industry experience is preferred
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HBLTTI: 15277.05 (19-12-2024 - 18:30:00)
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