HBLTTI: 16193.75 (07-02-2025 - 18:30:00)

Listening

Marketing

Position Description:

Responsible for managing the customer life cycle which includes product proposition enhancement, customer service management & backend transaction processing.

Key Responsibilities:

  • Lead & provide strategic / operational guidance to the product development, client services unit & the operations team.
  • Work with relevant stakeholder to drive the digitization initiative for these areas.
  • Identify opportunities to help enhance the product offering for the company.
  • Create & enhance the customer service mandate for the Company.
  • Create synergies between the client facing units to bring cohesion in the Customer life cycle management.
  • Leverage technological interventions to implement workflow automation.
  • Ensure smooth functioning of the various units and to improve business process, internal controls and efficient utilization of resources, synchronize operational activities and objectives with other areas of organization to deliver best solution.
  • Ensure timely and error free processing, reporting, settlement, recording and reconciliation of client transactions.
  • Ensure compliance of relevant local laws, rules, regulation, policies and procedures.
  • Coordinate with relevant regulatory bodies and authorities as and when required.

Required Competencies to successfully perform:

  • Sound understanding of the wealth management propositions, mutual fund industry & its operations.
  • Proven track record of product development & managing operational activities in investment operations
  • Well versed with customer service life cycle management
  • Excellent communication skills
  • Strong negotiation, influencing and facilitation skills

Required Education & Experience:

  • Min Bachelors (preferably Masters, MBA or equivalent qualification)
  • Min 15 years of relevant experience with at least 3 years in a Senior Leadership role

Job Responsibilities:

  • Create compelling and effective graphics and layouts for various marketing collateral such as flyers, posters, brochures, web banners and other material.
  • Create and develop designs for Office and IC Branding.
  • Develop short videos for the brand and products.
  • Assist in developing investment related forms for different products, while following defined brand guidelines.
  • Collaborate with the team to ensure consistency of designs across various media outlets
  • Assist in writing marketing-related copy for internal and external use. Also, help in designing valuable content such as guides, presentations, videos and infographics, etc.
  • Ensuring brand identity and message consistency across channels.

Required Competencies:

  • Hands on experience of InDesign, Adobe Photoshop, Illustrator and inPage softwares.
  • Excellent verbal and written communication skills – English & Urdu both.
  • Ability to translate content from English to Urdu & vice versa (preferable).
  •  Strong conceptual thinking, typography skills and design skills.

Required Education & Experience:

  • Minimum bachelor’s degree in relevant discipline from a reputable HEC recognized institute.
  • Relevant certifications will be preferred.
  • 2 to 3 years relevant experience.
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