Position Description:

To facilitate customers by addressing their queries, concerns and request resulting in increased customer satisfaction.

Job Responsibilities:

• Handling in-bound calls comprising of balance inquiries, product information, investment procedure information, VAS inquires, Branches information, Contact person information, etc.
• Handling complaints, inquiries and service requests received from different channels (emails, SMS, Letter, calls, etc.)
• Coordinate with different stakeholders for resolution of customer queries and complaints concerns like SMS/Emails subscription requests, maintaining MIS, etc.
• Any other task assigned by immediate supervisor, line manager & HOD.

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies

• Good communication skills (both verbal and written)
• Good problem-solving skills.
• Good team player.
• Proficiency in MS office.

Required Education & Experience:

• Minimum Bachelor’s Degree from any HEC recognized university/college.
• Minimum 1 to 2 years relevant experience.