Position Description:

The role coordinates end-user client relationships, while responding to both critical and routine application support requests, and interfaces with vendors and consultants for development and support.

Job Responsibilities:

• Ensuring effective front-end and back-end functionality of applications and suggesting improvements.
• Support in updating application configuration as needed to meet the business requirements.
• Support in maintaining application configuration including user security.
• Interface directly with software vendors and consultants for development and support.
• Provide assistance to the team end user and technical training to business and inter-department personnel.
• Assist in knowledge base documentation and training materials for End User Support (EUS).
• Ensure period backups of the applications.
• Assist in audit activity.
• Should be able to develop custom software applications.
• Should be able to implement and test APIs.
• Working knowledge on databases such as Oracle Enterprise 19C, MySQL, and MSSQL.
• Maintaining record of configuration changes and application updates.

Required Competencies to successfully perform:

To perform the job successfully, an individual should demonstrate the following competencies:

• Knowledge of Dot Net, Rest APIs, PHP and databases such as MSSQL, Oracle and MySQL.
• Good communication skills
• Strong problem solving skills
• Ability to meet deadlines

Required Education & Experience:

• Minimum Bachelor’s degree in relevant discipline preferable in Computer Science from a reputable / HEC recognized institution.
• Masters is preferred.
• 3 – 4 Years of relevant experience