Position Description

The role will coordinate with end-user relationships while responding to both critical and routine application support requests. It will also interface with vendors and consultants for development and support.

Job Responsibilities

• Provide technical support for internal and external applications, ensuring timely issue resolution.
• Perform routine monitoring and maintenance to ensure application performance.
• Troubleshoot and resolve application-related problems, including database and API issues.
• Work with end users to understand issues, collect requirements, and implement solutions.
• Maintain application configurations to ensure smooth operation and security.
• Develop, test, and implement application enhancements and new features based on business needs.
• Integrate APIs between internal and external systems.
• Collaborate with vendors and business teams to design and implement improvements.
• Develop basic queries to extract data from the Oracle database.
• Assist in the audit process by maintaining accurate records of application configurations, updates, and changes.

Required Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Knowledge and experience with .NET, REST APIs, and Oracle database queries (SQL, PL/SQL).
• Strong communication skills.
• Strong problem-solving and analytical skills.
• Ability to meet deadlines and manage multiple tasks effectively.

Required Education & Experience

• Minimum: Bachelor’s degree in a relevant discipline from a reputable / HEC-recognized institution.
• Preferred: Master’s degree in a relevant discipline (a plus).
• Experience: 2 – 5 years of relevant experience.