Position Description

The Senior IT Officer is responsible for providing advanced technical support to end users, managing and maintaining IT infrastructure, and ensuring efficient troubleshooting for all desktop, laptop, and peripheral devices. The role requires collaborating with the IT team to resolve escalated issues and optimizing processes for a smooth workflow.

Job Responsibilities

• End-User Support: Provide prompt, front-line support for all desktop, laptop, printer, and peripheral issues for end users.
• Diagnose and resolve hardware, software, and network-related issues, escalating complex problems when necessary.
• Track and document support tickets to ensure prompt and accurate issue resolution.
• Hardware and Software Management: Install, configure, and maintain desktop hardware, including PCs, laptops, printers, and scanners, according to organizational standards.
• Ensure software installations and updates are performed efficiently to meet user and business needs.
• Collaboration and Issue Escalation: Work closely with other IT team members to resolve escalated issues and ensure team knowledge sharing.
• Serve as a resource for advanced troubleshooting and guidance on complex technical challenges.
• Visit off remote/offsite locations to address IT-related issues.
• Any other task assigned by the Manager IT.

Required Competencies

• The ability to trouble shoot IT systems at modular level
• Knowledge of the operating characteristics of Desktop operating systems, MAC, Linux and troubleshooting skills related to it
• Proficient knowledge of networking, hardware & software
• Team player with the ability to work cross functionally
• Good communication and interpersonal skills.

Required Education & Experience

• A Bachelors’ Degree in IT or Computer Engineering with at least 1-2 years’ experience in related field