Position Description

The incumbent is responsible for managing to Networks and its related support functions. This position takes complete guidance from Manager Network and Support for execution of assigned tasks. The position will continue to seek support to ensure strict adherence to IT Network standards and discipline.

Job Responsibilities

• Manage and monitor LAN, WAN, Internet, VPN, MPLS, and wireless networks.
• Configure and maintain switches, routers, firewalls, and wireless access points.
• Monitor network performance and troubleshoot connectivity issues.
• Implement network security policies and access controls.
• Maintain network documentation, IP addressing, and topology diagrams.
• Installation, configuration and maintenance of Servers & VMware or Hyper-V, PCs, Laptops, Printers and applications for both hardware and software.
• Troubleshooting handheld devices (iOS, Android, Windows, etc.), repair and networks.
• Management of IP PABX server and coordination with PABX vendor.
• Management of Head office Data center and DR data center.
• Coordinating with staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system, network problems, diagnose and resolve hardware/software faults; replacing parts as required.
• Providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications.
• Setting up new users’ accounts and profiles; responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with users and other professionals, testing and evaluating new technology.
• Maintain high degree of IT support services for all support queries and adhere to all service management principles.
• Travel to remote/offsite locations to handle the IT related issues.

Required Competencies

• Have proficient Knowledge of networking, hardware & software.
• Good interpersonal and technical skills.

Required Education & Experience

• Minimum Bachelors of Science in Computer Science
• Minimum 2+ years of overall IT industry experience including 1+ year of hands-on experience in Managing & Troubleshooting Networks, providing support at User End, Installation and configuration of Computer Hardware and Software